Return and Cancellation Policy
Because we are a Turkey-based retailer of digital products, OdaklıPazar depends greatly on this Return and Cancellation Policy to make sure customers are satisfied with each and every purchase.
In the event a customer contacts us by phone or email, our foremost response is to assist the customer in getting technical support or customer service from the vendor of the product that the customer purchased. However, there are cases the customer may be unsatisfied for reasons absolutely beyond our control, in cases like this, a return or a cancellation may be processed.
OdaklıPazar’s Product Return Policy
Our return policy for all OdaklıPazar products is as follows:
OdaklıPazar permits each vendor to determine the appropriate return, replacement or cancellation policy for its products (each a “Vendor Return Policy”). All vendors are required to make their Vendor Return Policy readily available to customers prior to the purchase of a product. If the applicable Vendor allows for returns, replacements or cancellations, OdaklıPazar will allow for the return or replacement of any product purchased using the OdaklıPazar services in conformity with the applicable Vendor Return Policy.
For recurring billing products, returns for more than one payment may be provided if demanded within the time stated in the Vendor Return Policy.
Customers asking for a return after expiration of the return period set forth in the applicable Vendor Return Policy would be directed to work directly with the vendor for technical support or customer service as the case may be. Vendors have up to 60 days after the date of the OdaklıPazar customer’s purchase to request a return, on behalf of a customer, of any purchase.
In the event a customer asks for a return and the return is approved by OdaklıPazar, the money for the requested transaction is refunded back to the customer, in part or whole. If the return is for a recurring billing product, then the return policy permits for the most recent payment to be refunded. Multiple payment returns can be provided as long as they are within the applicable Vendor Return Policy. A return on a recurring billing product will also result in cancellation of the service. It is important to note that returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is ineligible for return.
When a product is returned, the customer typically receives a full refund. Payouts from that sale are debited from the corresponding vendor and affiliate accounts. Due to the digital format of OdaklıPazar products, when a product is returned, the customer retains the product and, in many cases, the customer has received a benefit from the product prior to the return. In cases like this, OdaklıPazar reserves the right to issue a refund for less than the full purchase price.
Reasons Why a Purchase May Be Refunded
OdaklıPazar continually strive to keep customers happy by providing quality products and service. To enhance customer satisfaction, OdaklıPazar reserves the right to reverse a sale, including but not limited to the following:
- If the customer provides an authentic reason for requesting a return within the time frame permitted in the applicable Vendor Return Policy;
- If the vendor of the product requests a return on the customer’s behalf within 60 days of purchase, and if our customer service team confirms there is a valid reason for the return;
- If the customer provides an authentic report that the charge was fraudulent or unauthorized;
- In order to comply with credit card industry rules, ACH industry rules, PayPal terms of service, U.S. law, and requests from verified US judiciary or law enforcement agents; or
- For any other reason OdaklıPazar deems applicable.
OdaklıPazar’s Cancellation Policy
A customer may cancel a product with a recurring billing subscription at any time. A cancellation means that no future payments are charged to the customer’s account. The cancellation of a recurring billing product does not generate a refund – it will only stop any future payments.
Abuse of the Return Policy
Note to OdaklıPazar Clients
This Return and Cancellation Policy is part of, and incorporated within, the OdaklıPazar Client Contract. As a condition of registering with OdaklıPazar and using the OdaklıPazar Services, you expressly accede that you have read and understand this Return and Cancellation Policy and you agree to be bound by its terms and conditions.
Should you at any time disagree with this Return and Cancellation Policy or any part of it, your sole remedy is to discontinue all use of the OdaklıPazar Services and terminate your account. Please be aware, however, that any transactions which took place prior to the date of such termination shall be governed and controlled in full by the terms of this Return and Cancellation Policy.